Didgeridoos made by players for
Didgs For Sale
The following FAQ's will answer
your questions and to order go to
Frequently asked Questions
Freight is via an Air Freighter / Courier Service. We either use Australian Air Express or Overseas Courier Service. It is a Door to Door, Fully Insured Service.
How long does it take?
10-14 days to your door.
In detail- After placing your order we select didg cover to suit your didg. If not in stock, it is custom made and complete within 2 days. Goods are packed and sent the following day. So within 1-4 days from receiving order, we aim to have your ordered goods on the truck overnight to Sydney 6 hours south. In Sydney it is scheduled for a flight immediately and then on its way. All up it can be as quick as 7-days and only occassionally is it beyond 2 weeks from ordered date. I for any reason there is a delay, we keep in constant communication with you and you'll always know your orders progress.
How much does the freight cost?
How is the didg packaged? Is the didg well protected?
Read below and also go to Packaging & sending your didg
The didg, is in its didg cover bag and then wrapped in bubble wrap. We then enclose the padded didg in either a very strong cardboard cylinder or in a cardboard box that is created around the didg custom to its shape; giving it added structural strength via the edges of the boxed shape. In 4 years we have had two claims and only one claim in the last 3 years so the insurance is more peace of mind than necessity. But that peace of mind is valuable.
Is it fully insured and is there anything about insurance, I need to know?
The goods are fully insured against breakage, loss, or theft. On receipt of goods please check immmediately before signing for it, or sign, "subject to inspection". Write this as well as signing , and the same applies when someone is receiving it on your behalf, by making sure they know to sign as such. This protects you in in the unfortunate case that it is broken. It is essential that after signing as such that you then check parcel within 24 hours (preferably 8 hours) and if it is broken that you notify the Freighter and Heartland to this effect and that a claim is to be made. We will then act on your behalf .
Are there any other costs ?
All of our costs
are included in the didg price. So No extras from us at all.
It is important to note that we Invoice the goods at full list price which includes our freight cost, to best protect your goods. If you'd like to ask us about any suggestions as to minimizing taxes on your end, please email us.
Any feedback too, post receipt of goods is also helpful. For example a client in the states suggested that if we classify didgs as "Other Wind Musical Instruments" rather than "Wood Articles" then a free tariff may apply.
Do you take credit cards? Which credit cards can you take?
Yes we take Visa, Mastercard and Bankcard
Can I pay by bank transfer, or cashiers cheque?
You can pay via a Bank Transfer, however the cost from your end is generally high and it takes 7-21 days to hit Heartlands a/c whereas credit card is immediate. Cashiers Cheque may seem simple however unfortunately once we receive the cheque after 7- 14 days in the mail, my bank has to send it back before the funds can be cleared, before its sent back through. The process generally takes 3-4 weeks. Therfore we highly recomend paying via credit card.
Bank Telegraphic Transfers can cost up to $40 on your end depending upon the bank plus a $12 fee on our end. Takes 7-21 days for funds transfer.
Any further questions ?